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The following options are available (November 2020):

HOME DELIVERY - email me before placing your order if your location is not listed!

• Arborfield
• Barkham
• Binfield
• Bracknell
• Caversham
• Charvil
• Crowthorne
• Earley / Lower Earley
• Finchampstead
• Hare Hatch
• Hurst
• Knowl Hill
• Martins Heron
• Reading
• Riseley
• Sandhurst
• Shinfield
• Sindlesham
• Spencers Wood
• Sonning
• Swallowfield
• Three Mile Cross
• Twyford
• Warfield
• Whistley Green
• Winnersh
• Wokingham
• Woodley
• Yateley

Click & Collection  also available:

For more information check the  Collection Points page

Lockdown - 2 to 3 delivery days per week:

The easiest is to check this events page. 

I will also contact you, as it may depend on the van capacity and the amount of orders.  

Up to Tier-3: Thursday afternoon but I will contact you for any other day, as sometimes Wall-E (my electric van) has spare capacity to deliver after a market day!

Deadline to place your order: Wednesday 5:00pm

No, you don't. 

At checkout, even though the "payment button" is called PayPal, once you have clicked it, a pop up window should appear and when scrolling down, you will have the option to pay using your bank card details.

Sorry, I can't change the name of that button, it's built-in the website... !

If you have an issue, call me : 07511000592

This is a milkman-style service! 

When placing your order only, at checkout, you will be asked to put your details and when you click Continue, the next page will offer a range of deliver methods from which you can select a Home Delivery for the area you live in. 

I will then confirm your order and let you know what day I will be delivering. 

On the day of the delivery, here is how I normally proceed:

1. Drop off your order at your doorstep
2. Collect empty containers if you have committed to swap any*
3. Knock/ring at your door to notify that I have delivered
4. Step back to respect social distancing (a bit further away to be safer!)
   1. I will wait just a little and either wave at you if your at your window or have a short chat (from a distance!) as I believe it to be important to have a form of human interaction in these odd times. 
   2. If you are not available or are unable to open the door (working, home-schooling, self-isolation), I will just leave and wish you have a smile on your face when you receive your products!

* (a separate invoice is sent to you if you fail to return containers you had committed to swap).

Yes - the list of collection points can be found on the Collection Points page 

Unfortunately, no. 

1/ With the current sanitary measures, it would be a bit difficult to organise from a mobile van.

2/ The other issue is more of a logistic one as I cannot have my drums efficiently placed in the van to serve in an adequate and safe manner (they are 20kg+ to move around!).

If you do not wish to swap your existing containers because you like them or they fit nicely where you store them, then get a container from me and you can swap those next time you order online.

As of 15th February2021: 

ONLY bottles of the following volume will be accepted:

• 500ml
• 1 litre
• 1.5 litre
• 2 litres
• 2.5 litres
• 3 litres
• 5 litres

 If you cannot match any of these quantities, just indicate it in your order to buy a bottle. This will be a one-off cost as you will then be able to return and swap this bottle with your next order! 

Bottles MUST BE:

• empty, washed (I really emphasise on you guys rinsing out the bottles please)
• in good conditions : lids not missing and closing, containers not pierced, etc
• whose capacity does not have to match the quantity you are ordering on Maya's Eco-Shop

You CANNOT swap bottles

• swap any bottle for a 5L container, you need to swap a 5L or order one as you place your order.
• swap other bottles with a different capacity than the ones indicated in the paragraph above
• that used to contain food or drinks (that includes water bottles)
• that are damaged, pierced, have missing or broken lids or bottles in bad shape (very squeezed for example). I am happy to help reusing but I am NOT a recycling centre. Please be sensible. 

NOTE:

When ordering a 5L container, you must swap a 5L container, not a bottle of a smaller size.

Not necessarily but they HAVE TO MATCH one of the accepted volumes, namely:

• 500ml
• 1 litre
• 1.5 litre
• 2 litres
• 2.5 litres
• 3 litres
• 5 litres

If you cannot match any of these quantities, just indicate it in your order to buy a bottle. This will be a one-off cost as you will then be able to return and swap this bottle with your next order!

 ONE EXCEPTION, if you are ordering a product in 5L, then you must return a 5L container or by one when placing your order.

There are a few steps :

1. The bottles are left untouched for days - the virus doesn't survive over 72h but I prefer to wait longer!
2. The outside of the bottles are thoroughly cleaned following the government advice
3. The bottles are left to dry for another day or so.
4. The inside of the bottles are cleaned
5. The bottles are left to dry

This means that there is approximately a week and in many cases longer before the containers are being reused.