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The following options are available (June 2020):

HOME DELIVERY - email me before placing your order if your location is not listed!

- ZONE A:

Woodley, Earley, Lower Earley, Wokingham, Finchampstead, Arborfield, Shinfield, Barkham, Hurst, Twyford, Charvil, Winnersh, Sindlesham

- ZONE B: 

Reading, Bracknell, Binfield, Warfield, Spencers Wood, Swallowfield, Riseley, Crowthorne, Sandhurst

COLLECTION POINTS:

- Point A: 

Get from your order from Maya's doorstep in Woodley - Appointment based. Free of charge.

NOTE: this is NOT a refill station, only a place to collect your order from.

Collection days: Monday, Wednesday, Thursday.

Once you've place your order, I will contact you to propose a day/time for collection. 

No min order, no extra fee.

- Point B:
Collect from Brookside Nursery, Unit A - Swallowfield 

Collection Monday to Friday.

Call 0778 057 2899 to confirm a pickup appointment day/time.

No min order, Free delivery when ordering for £20 or more.

- Point C: 

Collect from The Castle Tap, a friendly Community Pub in Reading West.

Address: 120 Castle Street - RG1 7RJ Reading

The pub is open ONLY for collection Monday, Wednesday, Friday, Saturday: 3:00pm - 7:00pm and operate on strict appointments - call 0118 958 0473 to arrange a day/time for collection.

No min order, Free delivery when ordering for £20 or more.

As of June, as I will be resuming markets, there will be only ONE DELIVERY round per week, on Thursday afternoon.

Deadline to place your order: Wednesday 7:00pm

No, you don't. 

At checkout, even though the "payment button" is called PayPal, once you have clicked it, a pop up window should appear and when scrolling down, you will have the option to pay using your bank card details.

Sorry, I can't change the name of that button, it's built-in the website... !

At checkout, you will be asked to put your details and when you click Continue, the next page will offer a range of deliver methods from which you can select a Home Delivery for the area you live in. 

I will then confirm your order and let you know what day I will be delivering. 

On the day of the delivery, here is how I normally proceed:

1. Drop off your order at your doorstep
2. Collect empty containers if you have committed to swap any*
3. Knock/ring at your door to notify that I have delivered
4. Step back to respect social distancing (a bit further away to be safer!)
   1. I will wait just a little and either wave at you if your at your window or have a short chat (from a distance!) as I believe it to be important to have a form of human interaction in these odd times. 
   2. If you are not available or are unable to open the door (self-isolation), I will just leave and wish you have a smile on your face when you receive your products!

* (a separate invoice is sent to you if you fail to return containers you had committed to swap).

Yes and no!

• Stitchery Do has only just reopened for their own customers and we will be evaluating for Maya's Click.&Collect early July. 

• The Reading Uni Student Union is closed for now. 

You can still collect from the following places:

• Brookside Nursery in Swallowfield
• The Castle Tap in Reading
• My own place in Woodley - this is NOT a refill station though, I'll prep the orders and you can collect from me, like in the other collection points. 

Check the Collection Points menu for addresses and more details.

On the day of the collection, here is how I normally proceed from my doorstep:

1. We would have agreed on a day/time as the collection works on strict 30-min appointments to avoid customers overlapping and respect social distancing
2. Your order is ready for you to collect from my doorstep in a box
3. Drop your empty washed containers if you have committed to swap any*
4. If you wish, knock/ring at my door to notify that you have collected
5. Step back to respect social distancing (a bit further away to be safer!)
   1. I will wave at the window, maybe open the door once you're far enough to say hello :)

* (a separate invoice is sent to you if you fail to return containers you had committed to swap and if the containers that you return are damaged or have missing lids. Food and drinks containers are NOT accepted).

Unfortunately, no. 

1/ With the current sanitary measures, it would be a bit difficult to organise from a mobile van.

2/ The other issue is more of a logistic one as I cannot have my drums efficiently placed in the van to serve in an adequate and safe manner (they are 20kg+ to move around!).

If you do not wish to swap your existing containers because you like them or they fit nicely where you store them, then get a container from me and you can swap those next time you order online.

You CAN swap bottles

• empty, washed
• in good conditions : lids not missing and closing, containers not pierced, etc
• whose capacity does not have to match the quantity you are ordering on Maya's Eco-Shop

You CANNOT swap bottles

• that used to contain food or drinks (that includes water bottles)
• that are damaged, pierced, have missing or broken lids or bottles in bad shape (very squeezed for example). I am happy to help reusing but I am NOT a recycling centre. Please be sensible. 

NOTE:

When ordering a 5L container, you must swap a 5L container, not a bottle of a smaller size.

No any capacity above 200ml is fine. 

As long as the container is NOT a food, NOT a drink bottle, you can swap and return any bottle in good conditions (see above). The aim is to reuse those containers as we're all trying to reduce the overall plastic consumption after all. But keep in mind that I am not a recycling centre for containers in poor conditions. Thank you!

Unfortunately, no. This is a card I would normally stamp when you come to my stall, but I have no means to support it online at the moment, and as we're all respecting social distances, it is best to not stamp it at your doorstep.

Nevertheless, note that I have made some deals available on some products on the online shop as a way for me to compensate a bit for the stamps you're not getting at the moment.

There are a few steps :

1. The bottles are left untouched for days - the virus doesn't survive over 72h but I prefer to wait longer!
2. The outside of the bottles are thoroughly cleaned following the government advice
3. The bottles are left to dry for another day or so.
4. The inside of the bottles are cleaned
5. The bottles are left to dry

This means that there is approximately a week and in many cases longer before the containers are being reused.